Seven days to return anything you buy from us — faulty or not. Just send us an email.
Every product sold by TransfersX may be returned within 7 days of the date you receive it. This applies to both:
Products should be returned in the condition you received them, with any packaging and accessories included.
There is no form to fill in. Email us at info@transfersx.com.au within the 7-day window and include:
We reply to every return request. Our team will confirm your return and send you the return instructions, including where to send the item.
Once your return is approved, we refund to the original payment method. Refunds are processed within 5 business days of approval; your bank or card issuer may take a few additional days to show the funds.
| Situation | What you get back | Who pays return postage |
|---|---|---|
| Product is defective or not as described | Full refund, including original delivery | TransfersX |
| Change of mind, within 7 days | Full refund of the product price | Customer |
This returns policy applies to products. A chauffeur transfer is a booked service, not a product, and it is governed by our cancellation terms instead: free cancellation up to 24 hours before pickup. Full details are in section 7 of our Terms & Conditions.
A completed journey cannot be returned. If something about your ride fell short, please tell us — we review every piece of feedback and will make it right.
This policy is offered in addition to your rights under the Australian Consumer Law, and nothing here limits or replaces them.
Our goods and services come with guarantees that cannot be excluded. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply beyond the 7-day window described above.
Questions about a return, or anything else: